Custom orders may be available depending on the item, color request, quantity, and current workload. Custom requests must be approved before purchase.

Custom and personalized orders are final sale once production has started. Processing times for custom orders vary based on the request, but most custom items require at least 5 to 10 business days before shipping.

Most The Tween Space items are made, finished, or packed after your order is placed. Please allow 3 to 7 business days for processing before your order ships. Larger orders, wholesale orders, custom requests, and items with multiple color choices may take longer.

If an item is ready to ship, it may go out sooner. If we expect a delay, we will contact you as quickly as possible.

Orders ship through Main Street Collective using the shipping method selected at checkout. Shipping times begin after the order has been processed and handed off to the carrier.

Once a package has been accepted by the shipping carrier, delivery timing is outside of our control. If your tracking shows a delay, please check with the carrier first. If your order appears lost or has not updated for several days, contact us and we will help look into it.

Please double check your shipping address before placing your order. We are not responsible for packages shipped to an incorrect address entered at checkout.

Because many The Tween Space items are handmade, 3D printed, made in small batches, or made to order, all sales are final unless the item arrives damaged, defective, or incorrect.

If there is a problem with your order, please contact us within 3 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and work with you on a replacement, store credit, or refund when appropriate.

We do not accept returns or exchanges for buyer’s remorse, color preference changes, size preference changes, or normal variation in handmade and 3D printed items.

Handmade and 3D Printed Item Notice

The Tween Space items are created in small batches. Slight variations in color, texture, layer lines, finish, or small details may happen and are part of what makes each item unique.

3D printed items are not intended for children under 3 years old and may contain small parts. Some items may not be suitable for rough play, chewing, or high heat. Please use with care.